How You Made Them Feel
Maya Angelou often said, “...people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Words have power. Keep…
Nonverbal Communication
In every connection more is communicated non-verbally than verbally. However, tone of voice, facial expressions, hand gestures, and body language can become so common that our radar is de-tuned to…
Stop Blurting… Start Listening
Blurting is an emotional outburst—sometimes positive, but mostly negative—that can derail a meaningful conversation. Positive blurting might recognize a staff member’s masterful performance. Yeah!! As such, positive blurting is focused…
Listen Mindfully
Our frontal cortex thinks constantly about the past and the future. When we listen mindfully, we embody the present — we neither reflect back nor project into the future. When…
Three C’s of Effective Communication
Good communication is: Clear, Concise, and Compelling. Clear conveys a lack of ambiguity: that the idea has been targeted for a single message. Concise conveys certainty of thought: that the…